HOW RETURNS WORK
Our team is happy to help with returns of EveryDrop® Water filters or Affresh® cleaning products you purchased through EveryDropWater.ca.
Simply call 1 (800) 807-6777. Have your order number handy and we can help you through the process.
NOTE: We only accept returns for products purchased directly from EveryDropWater.ca. If you purchased a product at another retailer, please contact that retailer regarding your return.
5 Day Return for Water Filters and Cleaning Products
Simple & Hassle Free
Not happy with your new EveryDrop® water filter or Affresh® cleaning product? No matter the reason, it's no problem. Request your return or exchange within 5 business days from the date of delivery for a product refund.
WATER FILTERS & CLEANING PRODUCTS WITHIN 30 CALENDAR DAYS
For damaged products within 30 calendar days after the date of delivery.
For damaged products, you can request a return or exchange within 30 calendar days by calling us at 1-800-807-6777.
Please call us to discuss the nature of the damage and confirm that you qualify for the product refund or exchange.
For undamaged returns or exchanges within 30 calendar days after the date of delivery.
Products should not have not been opened and must still be in the original packaging.
For all returns or exchanges, Delivery, shipping and service fees will not be refunded.
WHAT TO EXPECT
For Water Filters & Cleaning Products: Please allow approximately 5 business days to process your refund, less any return fees or adjustments. Refunds will be issued to the card used for your purchase. If you have not received your refund after one week, please contact us at 1 (800) 807-6777.
We have the right to refuse refunds or exchanges that do not comply with our Returns Policy.
You can cancel an order as long as we have not started the shipping or delivery process. To cancel an order, please call us at 1 (800) 807-6777 with your order number handy. We will refund your product purchase price as well as shipping. If canceling an item within an order means your order is no longer eligible for a discount or promotion, we will recalculate your total purchase price and apply applicable charges to your selected payment method.
If we have started the shipping or delivery process, you will need to initiate a return by following our return policy.
Contact us for support to find the answers you’re looking for.
Call 1 (800) 807-6777 for a return, refund or exchange.
Please have your the email address used when placing the order or the order number itself handy
Hours of operation:
Monday - Tuesday - 8AM - 8PM EST
Wednesday - Friday - 9AM - 7PM EST