Please call 1 (800) 807-6777 for everydrop^® water filter returns, Have your order number or product serial number handy and we can help you through the process.

NOTE: We only accept returns for products purchased directly from everydropwater.ca. If you purchased a product at another retailer, please contact that retailer regarding your return.

Not happy with your new everydrop^® water filter? No matter the reason, it's no problem. Request your return or exchange within 5 business days from the date of delivery for a product refund.

For damaged products, you can request a return or exchange within 30 calendar days by calling us at 1 (800) 807-6777.

Please call us to discuss the nature of the damage and confirm that you qualify for the product refund or exchange. For some products, we may require the return of product and may be able to help arrange return shipping. Most often, we will ask you to ship the product back using a method that provides a tracking number.

Products should not have been opened and must still in the original packaging.
For all returns or exchanges, Delivery, shipping and service fees will not be refunded.

• For an exchange, depending on the new item’s price difference, you’ll receive a credit or charge to the credit card used to purchase the original product.
• For a return, you will receive a product refund.

For Water Filters & Cleaning Products: Please allow approximately 5 business days to process your refund, less any return fees or adjustments. Refunds will be issued to the card used for your purchase. If you have not received your refund after one week, please contact us at 1 (800) 807-6777.

We have the right to refuse refunds or exchanges that do not comply with our Returns Policy. 

You can cancel an order as long as we have not started the shipping or delivery process. To cancel an order, please call us at 1 (800) 807-6777 with your order number handy. We will refund your product purchase price as well as delivery, shipping, and service fees. If canceling an item within an order means your order is no longer eligible for a discount or promotion, we will recalculate your total purchase price and apply applicable charges to your selected payment method.

If we have started the shipping or delivery process, you will need to initiate a return by following our return policy.

Contact us for support to find the answers you’re looking for.

1 (800) 807-6777
Mon - Tue, 8 a.m - 8 p.m EST
Wed - Fri, 9 a.m - 7 p.m EST